Privacy Policy

1. Information We Collect

We may collect information about you in various ways, including:

• Personal Information that you voluntarily provide, such as your name, email address, phone number, professional license information, educational credentials, employment history, and continuing education records.
• Information related to your progress toward LPC licensure, including course completion records, exam results, and application status.
• Account information, such as username, password, and security credentials.
• Usage data, including log files, IP address, browser type, pages visited, time spent on pages, and click-through data.
• Device information, including hardware model, operating system, unique device identifiers, and mobile network information.
• Feedback and communication data from user surveys, support tickets, bug reports, and emails you send us.
• Information collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving the CredentialTrax Platform and our services.
• Creating and managing your account and processing transactions.
• Sending you transactional and administrative communications, including confirmations, updates, and notices.
• Responding to your inquiries, requests, and customer service needs.
• Analyzing usage patterns and platform performance to enhance features and user experience.
• Conducting beta testing and gathering user feedback for product development.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities.
• Complying with legal obligations and law enforcement requests.
• Sending marketing communications, promotions, or newsletters (only with your consent where required by law).

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who assist us in operating the Platform, processing payments, sending communications, conducting analytics, and providing customer support. These service providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If CredentialTrax is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction.
• Aggregate Data: We may share anonymized and aggregated data (data that does not identify you personally) with third parties for analytics, research, marketing, and other purposes.
• Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using reasonable security measures, we cannot guarantee absolute security. You use the Platform at your own risk.

5. Data Retention

We retain your personal information for as long as necessary to provide the Platform, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal obligations. If you request deletion of your account, we will remove your personal information within a reasonable timeframe, except where we are required by law to retain certain information or where legitimate business purposes require retention.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving marketing emails by clicking the unsubscribe link in any marketing communication or by contacting us directly.

You can exercise these rights by contacting us using the contact information provided in Section 11 of this Privacy Policy.

7. Cookies and Tracking Technologies

The Platform uses cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience, understand how you use the Platform, and track usage patterns. Most web browsers allow you to control cookies through their settings. You can choose to decline or disable cookies, but doing so may limit your ability to access certain features of the Platform.

8. Third-Party Links

The Platform may contain links to third-party websites and services that are not operated by CredentialTrax. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

9. Children's Privacy

The CredentialTrax Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.

10. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using the Platform, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CredentialTrax
Email: privacy@credentialtrax.com

We will respond to privacy requests within 30 days of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this Privacy Policy and, where required by law, by providing you with notice and an opportunity to review the changes before they become effective.

13. Your Acknowledgment

By using the CredentialTrax Platform, you acknowledge that you have read this Privacy Policy and understand our privacy practices. If you do not agree with our privacy practices, please do not use the Platform.